Grouped by the kind of job. If yours is not here, call (302) 271-0155 or send the details.
We ask for identification and evidence you represent the business, such as a company ID, recent utility bill, or written authorization on company letterhead. If a manager or owner cannot be present, we accept documented permission from an authorized person. We explain our requirements before starting work to protect the business and its property.
Extraction can be non-destructive when the fragment is accessible; we use picks and microscopes to avoid harming the lock. If the key is deeply broken or the lock is already worn, some disassembly or cylinder removal may be required, and that can expose pre-existing wear. We describe the condition and recommend repair or replacement options if damage is likely.
After extraction we can often cut a replacement key or recommend a compatible key blank and lock solution. We carry common blanks and can advise on whether a cylinder change, rekey, or upgraded hardware would suit your property. If a new key or parts are needed, we discuss choices before proceeding.
We evaluate the door setup on arrival and work to protect storm doors, glass, and finishes while accessing the main lock. Some storm-door hardware or atypical installations require partial removal to reach the deadbolt; if that is necessary we will explain the safest approach and whether a replacement or repair is recommended after entry.
For vehicles with a nonworking key fob we can often use mechanical key access or manufacturer-approved entry procedures to open the car, depending on the make and model. We avoid promises about specific outcomes; on arrival we'll assess the vehicle and discuss which safe methods are suitable before beginning work.
If a child or pet is inside, call local emergency services immediately for safety assistance and inform us so we know the situation. We can coordinate with first responders and bring our mobile equipment to the scene, but safety and emergency responders take priority in any life‑threatening situation.
Regularly check keys for bending, rust, or wear and avoid using excess force. Keep locks lubricated with a graphite or manufacturer-recommended product and replace damaged keys rather than forcing them. For high-traffic doors, consider having worn keys duplicated and tested so a weak key doesn't fail at an inconvenient time.
We require proof that you have authority to enter the property, such as an ID matching the name on a utility bill, lease, or vehicle registration showing the address. We will verify identity and ownership at the door before performing any service. This protects both you and our technicians and is standard practice for house lockouts.
We can rekey a range of residential and light commercial locks on a single job, including deadbolts, knob locks and many cylinder types. On site we determine which cylinders are serviceable and whether any locks require replacement parts. We also discuss keying multiple locks alike so one key operates several doors when that is appropriate.
We extract broken keys from most residential locks using dedicated tools carried in our van, then inspect the lock for damage. If the cylinder is intact we can cut a replacement key on-site. If the lock is damaged or worn, we'll explain options for repair or replacement before proceeding, and perform the chosen work at your location.
Rekeying changes the internal pins or components in a lock cylinder so a different key operates that lock. We remove the cylinder from the door, replace or adjust the internal parts, then test the new key at the door. Rekeying preserves the existing hardware while changing who can open the lock.
We program the initial codes and set up phone or app access during installation so the lock is ready to use when we finish. We show you how to add or remove users and explain battery replacement, basic troubleshooting, and any hub or Wi‑Fi requirements. If the system needs extra networking hardware, we'll outline what's required.
Yes. We work on older doors, warped frames, and nonstandard preparations common to older houses and farm properties. That can mean fitting longer screws, using replacement strike plates, adapting backsets, or installing retrofit lock kits to match the door. We avoid unnecessary door cutting and recommend solutions that preserve the existing door when possible.
Locks exposed to salt air often show corrosion, stiff operation, or pitted components. We can disassemble cylinders, remove corrosion where possible, replace damaged pins or springs, and fit corrosion-resistant replacements when needed. Where original parts are beyond repair, we recommend compatible hardware rated for coastal conditions to reduce recurring problems.
We service many electronic and smart locks by diagnosing power, motor and communication faults. We check batteries, wiring and module connections and replace failing mechanical parts when possible. If electronics are beyond repair we can recommend compatible mechanical or electronic replacement options and fit them on-site from the van.
If a lock sticks, avoid forcing it. We can come to the property with diagnostic tools in our van, lubricate cylinders with appropriate products, and inspect for worn or misaligned parts. If internal components are failing we will describe repair or replacement options. We cannot guarantee results for a particular lock model but will explain the condition and choices.
Often a replacement key can be cut and the transponder or remote fob programmed to restore lock, trunk, and alarm functions, depending on the vehicle make and model. We diagnose the existing system on site and explain which functions can be restored with a new key and which may require dealer parts or additional components.
We require you to show government-issued photo ID and proof of ownership or current registration for the vehicle before we perform a car unlock. If you are listed on the registration, bring that document. If the owner is not present, we cannot proceed. This helps protect you and prevents unauthorized access to vehicles.
Have the vehicle, current keys or fobs, and proof of ownership available when we meet. Also note any aftermarket alarm or remote-start systems that may affect programming. We will explain any vehicle-specific steps and work at your driveway or garage; we do not meet customers at a shop or office.
A transponder chip itself is passive and is energized by the vehicle's ignition system, so a completely dead car battery can prevent the immobilizer from recognizing the key. We can assess the situation at your vehicle and advise whether the key is functional or whether the vehicle's electrical issue needs addressing before programming or replacement.
We handle common mechanical wear like broken key extraction, worn tumblers and ignition cylinders that no longer turn, plus electronic issues involving conventional transponder keys and key fobs when the ignition switch itself is the likely source. We diagnose on-site and carry parts for many makes and models so you don't need to go to a shop.
Most replacement keys we supply are made to operate the vehicle's ignition, door locks, and trunk if the vehicle's system allows. The specific capability depends on the car's original key system and security programming. We inspect the vehicle on site and explain which functions the new key will support before we complete the job.
Programming a car key fob normally affects only the vehicle's remote and immobilizer systems. We check for potential overlaps if your garage or gate uses rolling codes or shared remotes, and we avoid making changes to those systems. If you have concerns about a specific gate or garage opener, tell us when you call so we bring suitable precautions and tools.
We work on a range of ignition systems, including traditional keyed ignitions, ignition cylinders, and many modern push-button or keyless systems. On-site, we diagnose the ignition and the vehicle's related components. For some keyless systems we can reprogram or replace modules, but the final approach depends on the vehicle make and condition.
A master key system is a keying arrangement that lets a single master key open multiple locks while individual keys only open designated doors. We design systems to match building use and security needs, combining cylinders and restricted keyways so maintenance staff and managers can carry fewer keys while keeping tenant and room access separate.
We can attempt non-destructive opening methods first, like manipulation or electronic decoding, when feasible, and we will explain risks before proceeding. For some older or damaged safes, destructive entry may be required to regain access. We document the process and discuss repair or replacement options once the safe is open.
If you forget the combination, we can help regain access or reset the lock depending on the model and its manufacturer procedures. We follow non-destructive methods when possible and explain identification or ownership requirements before performing any service. We also discuss options to prevent repeat lockouts, like backup codes or documented procedures.
We establish a keying plan that defines who gets change keys, who gets sub-master keys, and who holds the master. Keys are stamped or coded and logged. For employee turnover or lost keys we can rekey affected cylinders or issue restricted blanks depending on the system you choose. We provide paper or digital key lists for your records.
Keypad entry lets occupants unlock a door with a code instead of a physical key, which is useful for families managing multiple caregivers, contractors, or short-term visitors. We can fit standalone or integrated keypads to work with existing deadbolts or electronic locks, and we program codes on-site so the system matches the household's daily routines.
A master key system gives different levels of access with one key cutting fewer or more locks depending on hierarchy. We set up cylinders and key combinations so some keys open many doors and other keys open only specific doors. This reduces the number of keys staff need while keeping restricted areas limited to authorized holders.
A master key system gives different keys varying levels of access. Individual keys open only specific doors, while a master key opens multiple locks in the system. We assess door types and security needs, then group locks so staff or homeowners keep a single master key while maintaining separate keys for individual units or rooms.
We keep documentation of the keying hierarchy and can add or replace cylinders to expand coverage or revoke access. For multi-door setups we recommend regular inspections and rekeying when keys are lost. We work on-site from our van to service existing systems without requiring you to bring locks to a shop.
Service area only — we drive to you, anywhere in Kent and Sussex County.